1.Details
2.Advisory Council
3.Keynotes
4.Programme
5.Partners

Event Details Details

The pace of change has never been greater, and time is now the most critical currency for COOs. At this year’s COO Leaders Summit – North America, we explore the “4 T’s” of modern operations—time, trade, talent, and technology—and how they are reshaping the future of business. From navigating digital transformation at speed, to addressing talent shortages and workforce transformation, COOs are tasked with balancing innovation and resilience. Cybersecurity and validation are no longer optional; they’re integral to operational readiness. At the same time, sustainability initiatives and evolving operational frameworks demand bold, future-focused leadership. This year’s summit brings together the leaders who are driving change, setting the pace, and defining operational excellence in a world where time waits for no one.

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Advisory Council Council

Keynotes & Speakers Speakers

Tracy Galloway

CVP & COO Microsoft Americas, Microsoft

As the COO of Microsoft Americas, Tracy leads the company’s commercial enterprise strategy to accelerate revenue growth, expand market share, and accelerate AI transformation. She oversees end-to-end strategy and execution across the US, Canada, and Latin America. This includes sales insights and strategy, go-to-market, seller enablement, customer innovation and success, marketing, and business operations. Her…

Amir Deylami

Chief Operating Officer, NASA

Amir Deylami serves as Chief Operating Officer at NASA’s Ames Research Center in Silicon Valley, where he leads enterprise operations, infrastructure modernization, and strategic transformation across a $1B portfolio and 3,200-person workforce. A Senior Executive Service (SES) leader, Amir has delivered a strategy for $200M in savings while advancing NASA’s culture of innovation, data-driven strategy,…

Peter Gibbons

Former Group President, 3M

Peter Gibbons recently retired from 3M as group president of Enterprise Supply Chain. He was responsible for 110 plants, 88 distribution centers, 43,000 people, as well as COGS ($13B), capital expenditure ($1B) and inventory ($4B). At 3M he led the transformation of operations into a global function delivering major improvement in safety, service, productivity, COGS…

Timo S. Koster

Independent strategic advisor & board member, NATO

Timo S. Koster is an independent board member and strategic advisor, also a Fmr. Cyber Ambassador at MFA NL, Fmr. Director Defense Policy. He supports various companies and other stakeholders with strategic and geopolitical advice on security and defence as well as on issues pertaining to cyber and new technologies governance. He regularly supports international…

Harry Moser

President, Reshoring Initiative

Harry founded the Reshoring Initiative to bring five million manufacturing jobs back to the U.S. after working for high end machine tool supplier GF AgieCharmilles, starting as President in 1985 and retiring 12/31/10 as Chairman Emeritus. Largely due to the success of the Reshoring Initiative, Harry was inducted into the Industry Week Manufacturing Hall of…

Janet Moylan

SVP & COO, Allied World Assurance

Janet Moylan is a transformational operations expert, conference speaker and published author with over 25 years of commercial insurance domain expertise. Janet is known for making bold, calculated moves to achieve growth agendas and pioneering outside-the-box solutions to translate vision and strategy into reality. As SVP, Chief Operations Officer of North America Underwriting Group for…

Paul Gibbons

Keynote speaker & Author, Paul Gibbons Keynotes

Paul is the author of eight books on business leadership, a former trader, consulting CEO, and professor. Today, he focuses on AI Adoption: The People-first Approach – particularly what he calls the “adoption gap” between enterprises and individuals who have realized significant gains and those who haven’t. The difference lies with people: culture, learning, innovation,…

Andrew Steane

Global Vice President, Partner Programs, Hyland

Cross-functional leader and collaborator with global and regional on-prem software and SaaS experience. An expert in building and maintaining relationships, connecting people, and driving workstreams via influence in highly matrixed environments. Extensive experience in leveraging sales channels to enter new markets, increase profitability and meet revenue goals. An adaptive learner and relentless evaluator of business…

Sarah Brummitt

Hybrid Leadership expert - Highly experienced L&D professional, Executive Coach & Global Public Speaker

Sarah Brummitt started her own eponymous, global business in 2005. As a highly qualified Executive Coach, leadership development facilitator, award winning Personal Branding expert, keynote speaker and published author, Sarah has worked with over 18,000 professional men and women across more than 30 countries in Europe, the Middle East, USCAN and APAC regions. She works…

Moderator, Coaches, and Panellists Panellists

Michael McLellan

COO, DHL

Andrea Young

COO Experimental Services, Advantage Solutions

Chris Spanjaard

SVP & COO, Purolater Inc.

Tonya Brandon

COO, Global Real Estate, TIAA

Mauro RIAL

COO North & Hispanic Americas, Accor

Sarah Brummitt

Hybrid Leadership expert - Highly experienced L&D professional, Executive Coach & Global Public Speaker

Nick Pryke

Founder & Copywriter, The Glue Between

How we differentiate Differentiate

Bringing in voices outside of the profession to challenge and inspire

We curate content based on themes voiced from the profession

We bake in different sessions that have been engineered by world renowned trainers to inspire and inform

We focus on sessions that are practical and applicable

We give you the opportunity to share and learn from the community

We are building long-lasting communities that come together to actually learn and share in the pursuit of enabling those in our duty of care

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Explore Schedule

Programmes Programmes

In all our sessions we implement Chatham House Rules which if you don't know means anyone who comes to a meeting is free to use information from the discussion but is not allowed to reveal who made any particular comment. It is designed to increase the openness of discussion.

For programmes spread over two days, switch between days using the tabs below.

Day One Day one

Morning Session

09:15 - 09:45 Doors Open & Registration
09:45 - 10:00 Welcome to the Congress

Paul Clark, Nick Pryke, Founder & Copywriter, The Glue Between
10:00 – 10:20 Connection before Content

‘What have I learnt this year?’ An opportunity to connect with peers and share your greatest learning of the past 12 months

Nick Pryke, Founder & Copywriter, The Glue Between
10:20 – 11:00 Opening Panel & Immersive Q&A

SPIN: Strategy, People, Innovation, Next!

Nick Pryke, Founder & Copywriter, The Glue Between, Chris Spanjaard, SVP & COO, Purolater Inc., Mike McLellan, COO, DHL, Andrea Young, Global COO, Experiential Services, Advantage Solutions
11:00 - 11:20 Pulse Connect & Exchange

Your AI-curated session focused on high-value, strategic dialogue based on shared priorities, challenges, or innovations.
11:20 -12:40 Keynote Workshop & Q&A

Navigating Uncertainty: An Unconventional Approach

Afternoon Session

12:40 -12:50 Reflection

An opportunity to reflect on the morning’s sessions, share ideas with those around you, and take time to centre your thoughts.

Nick Pryke, Founder & Copywriter, The Glue Between
12:50 – 13:40 Roundtable 1:

AI & Intelligent Automation: From Hype to Hands-On
12:50 – 13:40 Roundtable 2:

Building Resilient Operations Through Risk Visibility
12:50 – 13:40 Roundtable 3:

ESG & Compliance at Scale: Reporting Without the Red Tape
13:40 - 14:30 Lunch
14:30 – 15:15 Shift & Share

A high-speed and engaging session where you’ll meet each of our partners in a different light: through the ideas and technologies shaping their missions. Designed to spark curiosity and ignite conversation, this is all about making real-world connections that last.
15:15 – 16:00 Interactive Skills Session 1

Storytelling For the C-Suite: Getting Ops Heard at the Table

Janet Moylan SVP, Chief Operations Officer North American Underwriting Group AWAC Services Company, Inc.
15:15 – 16:00 Interactive Skills Session 2

AI and Operational Productivity: The Power of Bottom-up Adoption

Paul Gibbons - keynote speaker, author, ADOPTING AI - A PEOPLE-FIRST APPROACH
15:15 – 16:00 Interactive Skills Session 3

Leading Multi-Generational, Distributed Teams

Sarah Brummitt, Executive Coach, L&D Trainer, Sarah Brummitt Ltd
16:00 - 16:20 Pulse Connect & Exchange

Your AI-curated session focused on high-value, strategic dialogue based on shared priorities, challenges, or innovations.
16:20 - 17:05 Keynote Workshop

Culture as Infrastructure: Embedding Resilience with Digital Tools
17:05 – 17:35 Keynote Workshop

AI Transformation: The COO’s Role in Becoming Frontier

Tracy Galloway, COO, Microsoft
17:35 – 18:30 Break Before the Evening
18:30 - 19:15 Drinks Reception - with entertainment
19:15 – 21:00 Dinner
21:00 End of Day 1

Day Two Day Two

Morning Session

08:45 - 09:00 Welcome & Reflection Session

Nick Pryke, Founder & Copywriter, The Glue Between
09:00 – 09:50 Keynote Panel

Finding Growth Through Risk With Resilience: The COO Perspective

Andrew Steane, Ex VP, COO, SAP, Tonya Brandon, COO Global Real Estate, TIAA, Mauro Rial, COO North & Hispanic Americas, Accor and Amir Deylami, COO, NASA
09:50 – 10:10 Pulse Connect & Exchange

Your AI-curated session focused on high-value, strategic dialogue based on shared priorities, challenges, or innovations.
10:10 – 10:40 Keynote Workshop

Left of Boom in Cyber

Timo S. Koster, Independent strategic advisor & board member. Public speaker. Fmr. Cyber Ambassador at MFA NL, Fmr. Director Defense Policy at NATO
10:40 – 11:30 Roundtable 1:

Leading Hybrid & Multi-Generational Teams with Technology
10:40 – 11:30 Roundtable 2:

Cybersecurity as an Operations Imperative
10:40 – 11:30 Roundtable 3:

Productivity Reimagined: Unlocking ROI Through Tech-Enabled Ops
11:30 -11:50 Pulse Connect & Exchange

Your AI-curated session focused on high-value, strategic dialogue based on shared priorities, challenges, or innovations.
11:50 - 12:20 Keynote Workshop

Rethinking Global Supply Chains: Tech Solutions for Reshoring & Visibility

Afternoon Session

12:20 – 13:10 Case Study Breakout 1:

The Administration is Driving Reshoring. OEMs and Suppliers Can Benefit.

Harry Moser, Founder, Reshoring Initiative
12:20 – 13:10 Case Study Breakout 2:

Automation in the Workforce: Retrain< Reassign, or Rehire?

Andrew Steane, Ex VP, COO, SAP
12:20 – 13:10 Case Study Breakout 3:

Leading Transformation at Mission Scale: NASA’s Journey to Operational Excellence
13:10 – 14:00 Lunch
14:00 – 14:30 Keynote Workshop

Scaling AI from Pilot to Enterprise Value
14:30 - 14:50 Pulse Connect & Exchange

Your AI-curated session focused on high-value, strategic dialogue based on shared priorities, challenges, or innovations.
14:50 – 15:50 Keynote Interactive Workshop

Carved Over Time: Leveraging Culture, Behavior and Resilience Through Disruption

Peter Gibbons, Former Group President 3M
15:50 – 16:10 Consolidation Session

Nick Pryke, Founder & Copywriter, The Glue Between
16:10 Close of the Summit

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COO Leaders’ Summit – North America Events

5th May 2026 - 6th May 2026 Sheraton Denver West Hotel Denver, Colorado

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